Our commitment, your safety
Relaxation and privacy at Petra Segreta Resort & SpaWe are working daily in order to ensure you a peaceful and safe holiday, with the style and warmth that has always distinguished us.
The estate has 25 rooms, many with private swimming pool, spread over 5 hectares of Mediterranean scrub; this location allows us to provide natural distancing. In the center is the club-house with the pool, restaurants and bars where we have taken extraordinary measures for a refreshing and relaxing stay.
Our standards and protocols have been certified by Relais & Chateaux through Bureau Veritas, a leading global group verifying quality, health, safety, environmental and social responsibility.
MAXIMUM HYGIENE AND SAFETY
DISPENSERS AND PROTECTIVE GEAR
We have dispensers in every area of the resort with disinfectant gel available for customers and staff. Masks, gloves and sanitising gel are available upon request.
PERSONAL SAFETY
We have placed a thermal scanner at the entrance to the clubhouse to measure the temperature of staff and guests.
ROOMS AND SUITES
Sanitised by a specialist company, rooms are also constantly cleaned with specific hydroalcoholic products, so that all surfaces are always disinfected. So are bed and bath linen, washed and delivered in accordance with the applicable sanitary regulations.
TRAINING
All of our staff are undergoing refresher courses and training and are equipped with the protective equipment set out in the WHO directives (World Health Organisation).
CHECK-IN
All documents required for registration are solicited in advance by email in order to considerably reduce the downtime. You will then be provided with our dedicated mobile number at the hotel for quick communication via WhatsApp of all your needs.
ROOM SERVICE
You can order the service in advance via a simple message, specifying the delivery time.
RESTAURANTS
In both our restaurants we have spaced the tables according to the new provisions. Advance booking is required.
BAR
Our bar is organised to welcome you safely, including outside in our garden overlooking the archipelago of La Maddalena.
SPA AND WELLNESS
All areas will be sanitised according to the strictest sanitary protocols. So will be massage rooms, disinfected before and after each treatment. Access to the spa is only for bookers and appointments are 30 mins apart.
CANCELLATION POLICY
We have made our cancellation policy flexible up to 7 days before your arrival in low season (June-September-October) and up to 14 days in high season (July - August). Children are welcome throughout the 2020 season.
Do not hesitate to contact us directly for more information. We will be happy to reassure you on this subject and support your needs.
